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Maryland-based Delmarva Foundation for Medical Care was awarded the U.S. Senate Productivity Award, the highest honor in the state for organizational excellence. Delmarva is a 250-person, $30 million nonprofit with a mission to improve health.
“The award is based on the national Baldrige Criteria and is a testament to the incredible people and work of the company,” says Maulik Joshi ’90, president and CEO. (Founded in the business sector, the Baldridge Criteria are now used in schools, healthcare, and government. Based on research at outstanding organizations, the criteria define processes and programs that make organizations excellent.)
As a consulting organization, Delmarva works with the federal government, state governments, research foundations, and private firms in improvement projects, medical review, information technology support, data analysis, and consumer outreach.
A mathematics graduate, Joshi has been involved in healthcare since completing his master’s in health services administration and his doctor of public health through a Pew Charitable Trusts Fellowship, both at the University of Michigan.
“Over the last 15 years, I have worked in various places where I focused mostly on healthcare improvement,” he says. “I have worked with hospitals and doctors’ offices to put into place new processes of how care should be delivered. The companies I have been a part of have provided research, education, training, and improvement projects to providers and worked with patients directly in their healthcare.”
Joshi is energized by the many challenges of his work, as well as inspired by the dedication of those around him.
“Unfortunately, healthcare in our country is far from the best.” he says. “We have some of the most brilliant and caring people in medicine, but the worst systems to support them. We have a long way to go to make healthcare better in this country. I get the opportunity to work with a lot of people who are really dedicated to the cause, and that makes what I do both fun and challenging.”
His first hospital experience came about at Lafayette.
“Lafayette gave me the opportunity to get exposed to different subjects like economics, accounting, and math,” he says. “I also had experience in working in hospitals through college. Putting the two together, healthcare administration was a great fit for me. Lafayette provided me a terrific education.”
“Being a part of Sigma Alpha Epsilon fraternity was, without a doubt, one of the best times of my life,” he adds. “In addition to great friends, you learn a lot when a group of people get together and run their own thing.”